Recepcionista Job In Spain is a Guest Services role at Soho Farmhouse Ibiza. The job involves welcoming guests, answering questions, managing hotel, spa, and restaurant reservations, updating guest profiles, handling cancellations, and sharing guest feedback with management. Candidates should have up to 2 years of experience, strong customer service and communication skills, and be fluent in English and Spanish. The role requires flexible shifts and accommodation on the island. Benefits include meals during shifts and continuous training.
About the Job
Soho Farmhouse Ibiza
Set in a working olive grove, Soho Farmhouse Ibiza brings the things we love about Soho Farmhouse in Oxfordshire to members living in and visiting the White Island. It includes bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck, treatment rooms, and an organic kitchen garden restaurant and bar.
The Role
We are seeking an experienced Guest Services team member to join our team at Soho Farmhouse Ibiza. As a Guest Services team member, you will support guests with questions and queries, travel arrangements, and hotel and other outlet reservations. These requests may arrive by telephone, email, or through a central reservation system.
- Ensure every member is welcomed by name and every guest is welcomed with open arms in a hospitable manner. The Soho House way is warm and friendly.
- Process reservations for other outlets, such as the spa and restaurant.
- Assist with answering member and guest queries by telephone or email.
- Process reservations from the sales office, other hotel departments, and travel agents.
- Know the types of rooms available, as well as their location and layout.
- Know the selling status, rates, and benefits of all package plans.
- Communicate reservation information and all special requests to the front desk.
- Process cancellations and modifications and promptly relay this information to the front desk.
- Understand the hotel’s policy on guaranteed reservations and no-shows and communicate this information to guests.
- Prepare the expected arrival list for front office use.
- Update member and guest profiles.
- Handle daily correspondence. Respond to inquiries and make reservations as needed.
- Be aware of all front office procedures.
- Be willing to undertake any reasonable request made by management in any other areas of the house.
- Build positive relationships with members and guests.
- Communicate and red flag any feedback to the management team.
- Influence a fun and positive atmosphere by being approachable and professional.
- Be well-versed in standard operating procedures, menus, amenities, and pricing.
What We Are Looking for in a Guest Services Team Member
A successful Guest Services team member for Soho Farmhouse Ibiza will ideally have up to 2 years of experience in a busy, high-profile venue and a natural flair for first-class service. You’ll be reliable, friendly, and happy to be a key part of the team that strives for success.
- Strong attention to detail.
- Excellent customer service.
- Organised and reliable.
- Ability to handle feedback to achieve member satisfaction.
- Ability to multitask and work in a fast-paced environment.
- Ability to understand and follow written and verbal instructions.
- Excellent interpersonal, communication, and problem-solving skills.
- Team player who communicates well with all colleagues.
- Punctual, reliable, and trustworthy.
- Sense of urgency.
- Yes, yes, yes mentality.
- Have a genuine passion for food and beverage.
- Flexible and available to work both opening and closing shifts when required.
- Fluent in English and Spanish. Other languages are highly valued.
Physical Requirements
- Must be able to seize, grasp, turn, and hold objects by hand.
- Able to work on your feet for at least 8 hours.
- Occasionally kneel, bend, crouch, and climb as required.
WE REQUIRE THAT YOU HAVE ACCOMMODATION ON THE ISLAND
Benefits
Soho House offers competitive compensation packages for our Guest Services team that feature global benefits and perks. We offer training to develop the technical and managerial skills necessary to grow your career.
Continuous training to develop yourself personally and professionally.
Nutritious meals whilst on shift
