Receptionist Job in Hong Kong at Soho House is hiring a Receptionist to welcome members and guests, handle calls, emails, and reservations, guide guests, and support daily club operations. Candidates should have strong communication, organization, and customer service skills. Fluency in English and Chinese (Cantonese/Mandarin) is required. The role offers a 5-day work week, annual leave, insurance, allowances, bonus, and other benefits. Only people who can legally work in Hong Kong or have a valid Hong Kong work permit or visa will be considered.

About the Job

Who We Are

We are a group of members’ clubs, restaurants, hotels, and cinemas. We serve people in the film, media, fashion, and creative industries. In addition, the company has unique locations across the UK, USA, Canada, Europe, and Asia. New locations are also planned around the world.

Soho House gives its members and teams a place to connect, grow, have fun, and make an impact. Therefore, we focus on creating a welcoming space for both members and teams.

Opportunities for All

Soho House was created to bring different communities together. In the same way, we use this approach when building our teams. We value differences because they are important to our success as a global company.

Soho House is an equal opportunity workplace. As a result, we aim to recruit, develop, and retain talented people from different backgrounds, views, and skills. We welcome applications from all genders, races, religions, ages, and sexual orientations. In addition, we welcome parents, veterans, people with disabilities, and other groups that can bring different views to our business.

Main Duties

We are seeking a Receptionist to join the Hong Kong team. The role includes:

• First, greet and welcome members and guests with eye contact and a genuine smile.
• In addition, use strong admin skills to handle phone calls, email enquiries, and reservations according to Soho House standards.
• Also, stay proactive and keep a positive attitude when handling members’ needs and requests.
• Furthermore, guide guests around the club and help them find a place to sit.
• Preferably, have a strong food and beverage background and provide menus when guests arrive.
• Also, inform members about membership rules and individual club rules, such as laptop-free zones.
• In addition, support clear communication between departments, members, and guests at all times.
• Furthermore, make sure only current members and their guests enter the club.
• Also, keep yourself and the G/F reception area clean and presentable. This helps provide a high-quality arrival experience.
• In addition, stay informed about the club, membership, facilities, promotions, events, and daily updates. Then, share this information with members.
• Finally, be fluent in English and Chinese (Cantonese/Mandarin).
• Perform other duties assigned by the Manager.

Requirements / Qualifications

• First, have excellent organizational skills and attention to detail.
• In addition, have strong interpersonal and communication skills to work well with internal and external stakeholders.
• Also, have experience in customer service. Hospitality experience is preferred.
• Finally, be willing to work a flexible schedule to complete all main responsibilities and accept assignments when needed to support teamwork.

Benefits

Soho House offers competitive compensation packages with global benefits and perks. These include:

• 5-day work week
• 12 Days’ Annual Leave
• 17 Days’ Holidays
• Medical & Dental Insurance
• Life Insurance
• Maternity Leave & Paternity Leave
• Marriage Leave
• Birthday Leave & Perks
• Study/Exam Leave & Allowance
• Discretionary Bonus
• Transportation Allowance
• Mental Health Support Program

The Fun Stuff

• Team Meal: During your shift in our Houses & Restaurants, you will receive a complimentary substantial meal. This meal is provided during your shift.
• Team Events: In addition, each month, we hold fun events, including fitness sessions, cinema screenings, and art classes. You can sign up for these events.
• Career Development: Furthermore, Soho House offers opportunities to progress your career internationally.
• Learning & Development: In addition, a wide range of internal and external courses is available to all employees.
• Cookhouse & House Tonic Training Programs: Finally, these programs celebrate our passion for wellness, food, and drink. Check the monthly calendars and take part in trips, training, and events. These programs are available to all employees.

People who are eligible to work in Hong Kong or have a valid Hong Kong work permit or visa will be considered for the position above.

If you are passionate about hospitality and looking for new opportunities with our company, we want to hear from you. Therefore, please send your resume with your CURRENT and EXPECTED salary when you apply.

Personal data collected will be treated in the strictest confidence and used only for recruitment purposes.